Return info
Your Satisfaction Comes First at Ruscha Machinery Sales
At Ruscha Machinery Sales, we know that the right equipment is crucial to your farm’s success—which is why we’re committed to making sure you’re completely happy with your purchase. Our return policy is built to be simple, fair, and customer-first, giving you complete peace of mind when you buy from us.
Generous Testing Period
We offer a 30-day return window from the day your equipment is delivered, or up to 50 working hours of use—whichever comes first. This gives you plenty of time to put your equipment to the test in real-world conditions and be sure it’s the perfect fit for your operation.
Return Requirements
To be eligible for a return, the equipment must be kept in good, original working condition, with only normal wear expected from initial use. Reasonable signs of testing are completely acceptable, but any misuse, damage, or unauthorized modifications may impact your ability to return.
Simple, Hassle-Free Returns
We’ve made the return process as easy as possible. Just reach out to our friendly support team, and we’ll walk you through the steps. We’ll help you schedule a pickup or arrange a convenient drop-off—whatever works best for you.
Flexible Refund or Exchange Options
If the equipment isn’t quite right, we offer flexible options to make it right. Choose between a full refund or exchange your equipment for another model from our extensive inventory. Our team will work closely with you to find the best fit for your needs.
Honest and Transparent Restocking Policy
We believe in being upfront and fair. If a restocking fee applies, it will depend on the returned condition of the equipment and will be clearly communicated before you proceed—no surprises, no hidden charges, just straightforward, honest service.